585-348-9544
kcook@novemgroup.com
Krissi joined Novem Group from Unisys Corporation and Burroughs Payment Systems in 2011. Originally the Customer Service Manager for Novem’s payroll and HRIS division (which has since been phased out), Krissi built and led the client-service and implementation teams for all payroll and human resource clients. In 2019, Krissi’s sales-support, vendor, and project-management experience became critical to managing the ongoing growth of Novem’s investment division, so she transferred focus to the wealth department and now utilizes her 20+ years of experience on behalf of multiple Financial Advisors as they build their investment practices, and for the expanding Group Retirement Services Department.
Krissi resides in Penfield and enjoys spending time her husband Doug and their children, Makaylah and Aiden.
585-348-9542
kkosko@novemgroup.com
Kim joined Novem Group in 2019 as an Administrative Assistant and quickly proved herself an invaluable asset, earning a promotion to Manager of Client Services in 2021. In this leadership role, she supports Financial Advisors across both Wealth Management and Group Retirement Services, while also managing the Client Service Associate teams in Rochester, NY and Jupiter, FL.
A licensed Notary Public and holder of the Series 65 license, Kim is uniquely equipped to assist clients and advisors with a broad range of financial and administrative needs, always with precision and care.
Originally from Vancouver, Canada, Kim brings a friendly and focused presence to the team. Outside the office, she enjoys spending time with her family and their two dogs—usually somewhere outdoors.
585-348-9422
fcretella@novemgroup.com
Faith has a BA in English and a double minor in Communications and Writing from Ithaca College. She left her dual role as Customer Service Manager and Inventory Control Manager at West Herr Automotive in 2024 to join Novem Group and further her love for client relations. Initially hired as administrative support for Novem Group’s Client Service team, Faith was quickly promoted to directly support both the group retirement plan department and advisor Mackenzi Springer.
Faith lives with her partner, her 2 cats, and her puppy. She loves all things music and making people laugh.